Please allow 3 business days for your retail order to be packed and posted.

FAQs

If you can't see your questions answered below, please just pop us an email or message the Facebook page and we'll happily answer

 

Payment Options

We offer several options for payment.

  • Afterpay
  • Paypal
  • Paypal Lay-by
  • All Major Credit Cards

 

Combining Orders

Yes! We can combine your orders if you have multiple orders in a pre order or sale.

There is a code to use when checking out, the code is COMBINE.

Just pop that into the discount section and that will let us know.

Please do not purchase RETAIL with pre orders. We can not hold in stock items till the pre order arrives.

Please do not purchase in multiple pre orders in the one transaction.

As many pre orders are from different suppliers, they may not arrive at the same time and we are unable to hold bits and pieces for long periods of time.

If you do order multiple pre orders in the one transaction, you will be invoiced for postage as each pre order arrives and is ready.

There is ONE exception only, all custom printed fabric will be ordered at the same time, so small batch, back orders and regular printed fabric pre orders can be ordered in the one transaction.

 

Bulk/Wholesale Discounts 

YES! We offer bulk order and wholesale discounts.

Wholesale 10% discount will apply if you are ordering 10m+ of one design in a single base. Please message/email prior to placing your order for the discount code.

We have several permanent bulk discount codes available to be used at any time!

BULKSOLIDS (15% off based on purchase of 10m+ on ANY solid fabric we stock)

BULKFOE (15% off based on purchase of 10m+ on ANY sized fold over elastic we stock)

BULKTHREADS (10% off based on purchase of 5+ spools of ANY threads we stock)

BULKSNAPS (10% off based on purchase of 10+ full sets of ANY coloured snap we stock)

These codes can not be used with any other discount code or during a sale.

 

Can I order out of stock/past prints?

YES!

I am currently working on a Back Order Catalogue!

This is where you can order any of my out of stock prints each month.

You can place your order at ANY time during the month, multiple orders during the same month will all come together so if you forget something, don't worry!

It's so easy to pre order your out of stock prints! Just order as you would if the product was in stock. 

Lots of designs have already been uploaded for this, but there is more that haven't. It will be a long process, but so worth it!

To see all past designs, check out the albums in my Facebook group.

For more information please join - https://www.facebook.com/groups/keffynsewinghaven/

 

Can I pick up my order?

YES! If you would like to collect your order instead of having it posted, just select LOCAL PICK UP at check out.

Once your order is completed you will receive an email advising your order is ready for collection.

Once you have received this, you can then make a booking for pick up through the Book a Pick Up page

Pick up times are Mon-Fri 9am - 2pm but can vary due to appointments or illness.

We are not open on the weekend for pick ups.

If you have not collected your order from us within 3 weeks of notification being sent, you will be invoiced for postage.